USE AGREEMENT

Please read these terms and conditions carefully. By using this website, canada.branick.com, or by purchasing products from this website, you agree in full to the terms and conditions as described on this page.

Bruno Wessel Ltd. reserves the right to modify both this website, canada.branick.com, and these terms and conditions at any time and without prior notice. Bruno Wessel Ltd. will not be held liable for the information presented in this website or the misuse of the same. All pages of this website and everything contained within are copyright Branick Industries and Bruno Wessel Ltd. unless otherwise stated within the site. Use of any of the information on this site requires prior written consent from Bruno Wessel Ltd.

SHIPPING METHOD

We use several shipping companies to reduce shipping costs. Bruno Wessel Ltd. will determine the shipper that will be used and will select the best option for your specific address.

FREE SHIPPING INCLUDES STANDARD DELIVERY TO A COMMERCIAL OR BUSINESS ADDRESS IN MAIN CANADIAN CITIES ONLY. IF YOU DO NOT HAVE A DOCK AND REQUIRE UNLOADING BY THE TRANSPORTATION COMPANY, A LIFT GATE TO REMOVE THE PRODUCT FROM THE TRANSPORT VEHICLE OR THE ADDRESS PROVIDED IS A RESIDENTIAL ADDRESS, ADDITIONAL CHARGES MAY BE INCURRED. IF ADDITIONAL CHARGES ARE REQUIRED WE WILL CALL YOU TO DETERMINE PAYMENT METHOD FOR THOSE CHARGES. IF THESE ARE NOT PAID, THE ORDER WILL BE CANCELED AND THE PRODUCT(S) RETURNED TO BRUNO WESSEL LTD.

Please contact us prior to ordering if the delivery is residential or requires additional services such as those described above. Phone: 877-452-1935 or email: branick@brunowessel.com.

CHECK ORDER STATUS

We will make every effort to get your product out to you as quickly as possible. An estimated shipment date will be emailed to you when we receive the order.

A tracking number for the shipment will be emailed to you at the time the order is shipped. This tracking number can be used to check the status of the shipment.

If, at any time, you would like an update on the status of your order please feel free to contact us. Please include your order number when inquiring. Phone: 877-452-1935 or email: branick@brunowessel.com

TAXATION ON PURCHASES

Bruno Wessel Ltd. will charge taxes on sales as required by the laws of the country, state, county, and city. The application of taxes will be modified and determined by the current laws of each country, state, county, and city.

YOUR RESPONSIBILITY

You will provide accurate information at the time of purchase to ensure prompt delivery and valid communication methods. If the information you provide leads to a delivery delay or reroute, you will be responsible for any additional shipping costs.

By making a purchase at our site you acknowledge that you have full legal capacity and permission to make the purchase and use the chosen payment method.

Upon receiving your order, inspect the entire order carefully. If the order is incomplete or damaged, contact Branick Industries by phone: 877-452-1935 or email: branick@brunowessel.com immediately.

OUR RESPONSIBILITY

We will fulfill your order as accurately, quickly and cost effectively as possible but under no circumstances will we assume responsibility for any damages growing out of or owing to any delays whatever. No order will be processed, nor even begin to be processed, until payment for that order has been processed and cleared.

If an error on our part causes additional shipping costs, we will pay those additional costs.

We make every attempt to ensure that all information and images on our website is accurate and correct. However, should an error occur in the information and images on this website, we will not be held liable for those errors.

We will ensure that credit card information provided during a purchase is encrypted though SSL protocol (Secure Sockets Layer). The credit card information is visible only by the processing company and no one else, including us, are able to view this information.

PRODUCT WARRANTY

The warranty for each product will be outlined in the owner’s manual and can vary depending on the product. Please see the manual for the product of interest for details on the warranty for that product. The manuals are available in the Manual Archive section of this website.

If you need to make a warranty claim, you must contact us to obtain an RMA prior to any service, repairs or returns contact us phone: 877-452-1935 or email: branick@brunowessel.com.

RETURN POLICY

Returns will be accepted for a period of 10 days from receipt of your purchase. Products proving defective on account of labor or material will be either replaced or credit allowed at our option, and no claim for damage or expense involved in using our products will be allowed.

All returns must be approved by Bruno Wessel Ltd. and have a Returned Merchandise Authorization (RMA) number provided by Bruno Wessel Ltd. before the return will be accepted. Return shipment will be at your expense and a 15% restock fee will be applied. Damage incurred on return shipment will be at your expense and may incur additional charges if Bruno Wessel Ltd. determines the product has experienced unusual wear and tear so please ensure the item is repackaged carefully before returning.

If you have questions regarding a return or our return policy, please contact us phone: 877-452-1935 or email: branick@brunowessel.com.

PRIVACY POLICY

Bruno Wessel Ltd. holds your information in the strictest confidence and will not distribute your information for any reason unless authorized in advance by you or required to do so by law. Bruno Wessel Ltd. does reserve the right to contact you occasionally for special offers or new products that may be of interest to you.

Your information will be stored behind a secure network and both the server and website are regularly scanned for security holes or vulnerabilities.

Your credit card information is processed through a secure gateway provider and we do not store nor even see any specific credit card information.